At Infant Security and Facility Management Services, we value your feedback and are committed to resolving any concerns quickly and fairly. This Grievance Redressal page explains how you can raise a complaint and how we will handle it.

Purpose

• To provide a clear process for raising complaints or concerns

• To ensure every grievance is acknowledged, reviewed, and resolved within a reasonable time

• To improve our services based on genuine feedback from clients, staff, and visitors

Who Can Raise a Grievance?

You may submit a grievance if you are:

• A client or representative of a client

• A resident or user of a site where our services are deployed

• A staff member or former staff member of our company

• Any person affected by our services or staff behavior

Types of Grievances We Address

• Service quality issues (security, housekeeping, maintenance, etc.)

• Staff behavior, discipline, or professionalism

• Safety or compliance-related concerns

• Delays, miscommunication, or contract-related issues

• Any other concern related to our services or operations

How to Raise a Grievance

You can submit your complaint through any of the following ways:

1. Email
   Send a detailed complaint with your name, contact number, and service location to:
   infantsecservices007@gmail.com

2. Phone
   Call our office and request to speak with the Grievance Officer:
   +91 89710 38259

3. Written Complaint
   Submit a written grievance at our office address:
   Infant Security and Facility Management Services
   Kunnel House, 20/A, Sadaramangala Road,
   Post Kadugodi, Bengaluru, Karnataka – 560067

4. Website Contact Form (if available)
   Fill out the contact/grievance form with:

   • Name

   • Phone number / Email address

   • Service location

   • Description of your grievance

   • Any supporting details or documents

Grievance Handling Process

1. Acknowledgement

   • Your grievance will be acknowledged within 2–3 working days through email or phone.

2. Review & Investigation

   • Our team will review the details, speak to the concerned parties, and verify the facts.

3. Resolution

   • We aim to resolve most grievances within 7–15 working days, depending on the nature of the issue.

   • You will be informed of the steps taken and the final outcome.

4. Escalation

   • If you are not satisfied with the response, you may request a review directly with the Grievance Officer for further examination.

Grievance Officer

Name: Mr. Prabhakar
Designation: Grievance Officer
Email: infantsecservices007@gmail.com
Phone: +91 89710 38259
Office Address:
Infant Security and Facility Management Services
Kunnel House, 20/A, Sadaramangala Road,
Post Kadugodi, Bengaluru, Karnataka – 560067

Mr. Prabhakar is responsible for monitoring and resolving grievances in a fair, transparent, and timely manner.

Confidentiality

All grievances are handled with discretion. Your identity and information will be kept confidential and shared only with those directly involved in the resolution process.

Our Commitment

We see complaints as an opportunity to improve. By raising a grievance, you are helping us strengthen our services, our team, and the overall experience we provide to clients and communities.